Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please Contact Us.
1. Are your products legal?
Yes, all our products comply with the 2018 Farm Bill and contain less than 0.3% THC. Our vape products also comply with federal and state laws. It is your responsibility to ensure CBD or vape products are legal in your state before purchasing.
2. Do I need to be 21 to purchase from Paradise Plus?
Yes. You must be 21 years or older to access our site and purchase any products. Age verification may be required during checkout.
3. Do you ship nationwide?
Yes, we ship to most U.S. states. However, we do not ship to states where certain CBD or vape products are restricted or prohibited by law.
4. How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days. Expedited options are available at checkout.
5. Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with tracking information.
6. What is your return policy?
We accept returns of unopened, unused products within 14 days of delivery. For more details, please view our Returns & Refunds Policy.
7. What if my item is damaged or defective?
If your order arrives damaged or you received the wrong item, please contact us at support@paradiseplus.com within 48 hours of delivery. We'll make it right.
8. Do you offer refunds?
Yes, refunds are issued once the returned item is received and inspected. Refunds typically take 5–7 business days to process.
9. Are your products tested?
Yes. Our CBD products are third-party lab tested for purity, potency, and compliance. Lab reports are available upon request.
10. What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover.